I've been impressed with how CA have recently increased their presence in the ITIL and IT Service Management space.
In particularly they have come up with new ingenious 'fold out' process maps that depict both Service Support and Service Delivery Processes.
But it gets better - the fold out process maps are also cleverly laid out like an Underground or Metro Station map. This not only helps us understand the steps for each process in their logical sequence - but how other process are inter-related and when by carefully positioning where these paths cross.
Take a look at these scanned in images to give you a clue what I mean.
You can click on each image to enlarge - but please note that they are only scanned at relatively low-res to give you an idea - the printed version is on high gloss card and is much better!
You can obtain your own free fold our Process Maps from CA by visiting this link.
Once there - look to the lower left hand side of the page for more details.
Comments