Recognizing that today's Service Models fall way short of an organizations desired speed to market and return on investment - I've recently set about investigating specific techniques for Transformational Change.
Although very little is written about ITIL in the context of Transformational Change (which indeed it actually is central to ITIL) there is quite a bit of new material surfacing within the "Shared Services" topic area.
I came across the following 42 page PDF presentation Pack yesterday and thought there is enough 'meat' in here to make it well worthwhile sharing with you.
The pack is entitled, "Transformational Techniques in the Journey Towards Shared Services" and is written by three IBM people, namely Gordon Alexander, Keith Vincent and Alison Oleksiak.
Principle take-aways and interesting associations with ITIL can be found here:-
- Page 2: Read the abstract. Recognize the "symptoms"?
- Page 7: The Complex Array Of Challenges. Recognize these?
- Page 13: "Proven Recipes" and "Quality Ingrediants". Although these have a massive IBM bias, it's an interesting way of looking at things 'recipes' and 'ingrediants'.
- Page 14: Interesting chart showing the Adoption Path towards shared services. Can you easily plot your organization on the chart?
- Page 18: A very nice framework for understanding: Plan/Manage, Build and Run V's Operational, Tactical and Strategic execution of duties. I can see how the ITIL Refresh fits nicely across this framework.
- Page 21: Service Orientated Modelling and Architecture chart. An excellent roadmap to help us all understand the key steps towards IT-Business aligned Service Delivery.
- Page 25: IBM's enhanced and much wider 'take' on ITSM, developed through it's many thousands of engagements with Customers over the last 10 years.
I could go on... but it's probably best that you download the PDf file for yourself and take a look through.
As a minimum it provides you with an accurate upto date view on where IBM is heading in the market, and at a maximum it provides many 'snapshots' on tools, techniques, jargon and roadmaps to assist with Transformational change.
Access the Full Pack Here.
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