Service Orientated IT Management: Benefits, Costs and Success Factors

I've managed to track down three academics from the
University of St. Gallen, Switzerland who have been actively
researching real life ITIL case studies for the last four
years.

Axel Hochstein, Gerrit Tamm and Walter Brenner are names that
you will soon become very familiar with. Trust me on this.

They have built up such a mass of valuable information that
it took all of my persuasive powers to get them to grant me
permission to actually send you this exclusive material.

What I really like about this report is that their findings
are clearly presented AND are based on real life case studies.

Have you ever tried to find information based on real life case
studies around ITIL?! (It's virutally non-existant).

Here's a quick overview of this report...

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SERVICE-ORIENTATED IT MANAGEMENT:
BENEFIT, COST AND SUCCESS FACTORS
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Outline:-

- Benefits
- Cost Categories
- Principles
- Six Case Studies
- Success Factors
- Current Trends

Chapter 1:-

- Introduction
- Goals
- Structure of the report

Chapter 2:-

- Case Study Method
- Key Data
- Comparison (before & after ITIL)

Chapter 3:-

- Assessment of Service-Orientated IT Mgt
- Benefit Categories
- Three advantages
- Cost Categories
- Benefits outweigh the costs
- Factors for Successful Implementation

Chapter 4:-

- Conclusion and Further Research
- Recommendations

I highly recommend that you print this out and take
some quality time (say 25-35 minutes) to digest this
valuable content.

There are lots of important findings within each
paragraph that can help your ITIL Implementation
and Enhancement Projects in a number of ways:-

- Proof that ITIL works for organizations
- Ideas for Benefit and Cost Categories
- Principles to learn from and contrast against
- Critical Success Factors for Projects

Please let me know what you thought and whether you would
like to receive further information like this.

Thinking about it - if you have a case study of your own
that you'd like to share (we can 'hide' the names) then
feel free to get in touch too.

Special thanks to Axel Hochstein for his kind permission to allow me to share this information with the wider ITIL Community.