I have produced this rather useful ITIL Version Three / Refresh Mindmap for anyone who needs to quickly learn what's included in which tranche for the ITIL refresh project.
A Mindmap really lends itself to this type of information because it makes it faster to absorb, whilst retaining the structure and context of the message.
The headings are a reflection of the OGC's official "Scoping and Development" report (part 1) which was recently published (see link below). [Please note - this is my own work and is to be viewed for educational purposes only].
What really springs to life, as you click through the linkages on the map, is how well structured the new lifecycle approach is - and - how well thought through the integration between the new five core texts is going to be.
Hopefully, this will see the end of any version 2 'navigation' challenges.
The Mindmap refers to the core new texts as well as the complimentary value-add material.
You can really get a feel for what's going to be included in: Service Strategies, Service Design, Service Transition, Service Operations and Continual Service Improvement.
*How To Download and View the Mindmap*
1. To view the Mindmap you will first need to download Mindjet Mindmanager's FREE Viewier. *It's a large file*
Please visit this link to download the viewer:-
http://www.mindjet.com/us/download/mindmanager_viewers/index.php?s=2
(or visit mindjet.com and click 'downloads')
2. Next you can download the actual Mindmap here:-
Download ITIL_Refresh_Version3_mindmap.mmap
Further Resources:-
OGC Scoping and Development Report.
ISO/IEC 20000 - Free Audio Download and 40 page eBook.
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