Finding real world, practical advice, guidance and feedback on what 'works' and how to avoid the pitfalls of poor ITIL implementations is really something quite difficult to do.
Over the last eighteen months of Blogging about ITSM - I have seen relatively few articles or case studies outside of itSMF presentations and seminars (which are always good value for money - by the way).
So well done to Malcolm Wheatley, writing for CSO Online in Australia for seemingly scouring the globe for several perspectives and insights from battle scarred ITIL Implementors.
Before I highlight the link and let you have a good read of this excellent article, let's just take a minute to preview what Malcolm ensures you get to know:-
- How ITIL figures with Security Implementations and Controls
- ITIL Implementation for a 1,800 UK based Store Chain
- The Positive Impact on Organizational Structure
- How ITIL plays well with CoBIT, ISO17799 / ISO27001
- Improving Processes with ITIL
- Fast Tracking ITIL
- Business Process Transformation
Resources.
- Access the CSO Online Article "The Skinny On ITIL"
- Access "ITIL Implementation Strategies" - Free 2 hour Audio and Bonus Materials
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