In Q1 2006 Evergreen conducted an ITIL Maturity Benchmark Study at the 10th International IT Service Management Conference, hosted by Pink Elephant. One hundred twenty seven (127) IT managers, directors and executives from 108 companies, organizations and institutions participated in the survey, designed to:-
• Gauge the degree of commitment to enterprise ITIL.based on timing, funding and key business drivers.
• Analyze the barriers to effective ITIL adoption—the business challenges that hamper efforts to advance toward enterprise process execution.
• Assess current operational maturity levels—considering the nature of focus on ITIL, maturity of processes, breadth of vision and technology directions.
• Focus areas for 2006—primary ITIL directions for the year ahead.
A very broad range of industries were represented, with the highest participation from individuals in the Manufacturing (15 percent), Financial Services (14.2 percent) and Services (14.2 percent) sectors.
Key Findings: -
• 54 percent of respondents have budgeted and approved ITIL projects within the next six months.
• An unprecedented 77 percent of respondents point to Service Quality as the top business driver of their ITIL efforts, with IT/Business Alignment a very strong second at 58 percent.
• 72 percent of respondents claim the biggest barrier to ITIL adoption in their business is organizational resistance. At a very distant second, 34 percent are not sure where to start.
• Effective planning was surprisingly low, with only 32 percent having a published ITIL strategy.
• ITIL is quickly becoming visible at the enterprise IT level with 36 percent of respondents working on re-engineering enterprise IT service delivery and 29 percent planning to leverage all ITIL discipline areas.
• HP/Peregrine and BMC/Remedy are the leading choices for ITIL technology platforms, accounting for 60 percent of the market.
• Most ITIL programs exist in a potentially dangerous vacuum. While 95 percent selected ITIL as a framework they are using to improve IT operations, less than 20 percent showed awareness of the Control Objectives for Information and Related Technologies (CobiT®) or the Capability Maturity Model® (CMMi).
This excellent eight paper provides an analysis of the overall market trends shaping the future direction of ITIL based on survey data and our experience consulting in large, complex organizations.
Further Resources: -
Download the FULL paper HERE. (2 minute registration required).
Click ITIL SURVEYS in Categories for other ITIL based survey results.
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