As you know I recently completed an interview via Teleseminar with Randy Steinberg who gave us nearly two hours of ITIL Implementation Strategies and tips.
Well, over 100 ITIL experts, practitioners and newbies were on the call and the response has been amazing.
You can access the full Teleseminar Audio file and other bonus items, like a complete Chapter from Randy's book, "Implementing ITIL", over at:-
http://www.AskTheServiceExpert.com
But there's a key item that's still listed as "coming soon" and that's the full call transcript covering all the answers to the 12 questions.
Why's it taken so long?
Well, you may be interested to learn that when you talk about ITIL for nearly two hours it generates 62 pages of text.
I wanted to make sure that all this text was carefully edited and presented in a way that's easy to absorb - there's a lot of content packed in there - so I've taken the last two days to edit it fully for you!
It's very nearly ready to upload to the download area now.
I've also created plenty of bookmarks within the PDF file so you can move around the document quickly and access only the answers that you really need to - although I do recommend that you read it all end-to-end at least once.
Anyway, whilst the last few layout changes are being made, why not access the PDF bookmark summary below - just to whet the appetite.
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