Understanding how to sell ITIL to the CIO or Board is an interesting challenge that most of us have (or will) face in the early stages of our ITIL implementation prgrammes.
Many IT Service Organizations will create a Business Case, Value Case or Proposal to Implement.
An excellent example of such a proposal comes from the University of Canterbury (New Zealand).
This sample report is well written and structured and should assist you in getting started quickly with your own ITIL Implementation proposals.
The report content includes:-
1.0 Executive Overview
2.0 Introduction
3.0 Reasons for Examining this Approach
4.0 Initially Identified Requirements for Change
5.0 Scope
6.0 Objectives
7.0 Project Structure
8.0 Project Deliverables
8.1 Service Desk
8.2 Incident Management
8.3 Configuration Management
8.4 Problem Management
8.5 Change Management
8.6 Release Management
8.7 Service Level Management
9.0 Project Organisational Structure
9.1 ITIL Implementation Project Manager
9.2 Service Management Project Team (ITSM)
9.3 Implementation Teams
9.4 Steering Group
9.5 Reference Groups
9.6 Reporting Lines
10.0 Key Challenges to the Implementation
11.0 Communications Strategy and Change Management
12.0 Resource Requirements
12.1 Human Resources
12.2 Helpdesk Telephone System
12.3 Software
I imagine that even if the specific contents don't really match-up to your own commercial organizations; the titles, headings, layout and benefits bullets are very credible.
Access the Sample Proposal HERE.
For detailed advice, strategies and guidance on ITIL Implementation visit:- www.AskTheServiceExpert.com
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