I've just finished wrapping up the preparations for tomorrow nights free two hour Teleseminar on ITIL Implementation Strategies with Randy Steinberg.
I am going to announce the bonus materials live on the call - but wanted to give you a sneak preview of one bonus via the IT Service Blog.
Randy has adapted the Boston Consulting Groups "DICE" model and applied it to ITIL Implementation Projects.
This is a high level tool for predicting the overall success of an organizational change (in this case ITIL implementation) effort. It reinforces what needs to be in place to make that kind of a project successful.
If you can't make the Teleseminar - register anyway to gain access to the free bonus materials, audio files of the complete call and specially edited call transcript.
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