A great free resource if you need to provide someone in your organization with an overview of ITIL at a foundation level is this free introductory guide which is provided by the itSMF.
The 42 page introductory guide to ITIL (Version 2 – the current version) contains: -
1 Introduction
2 What is IT Service Management?
3 Why Implement Service Management?
4 The ITIL Framework
5 Service Delivery
6 Service Support
7 ICT Infrastructure Management
8 Planning to Implement Service Management
9 Application Management
10 The Business Perspective
11 Security Management
12 Related Standards and Complementary Books
13 Summary
14 Further Guidance and Contact Points
The guide is written by Colin Rudd who is one of the two authors of the forthcoming ITIL version three (refresh) book: “Service Design”.
Resources: -
Down the free ITIL Introductory Guide Here
Learn More About the ITIL V3 (Refresh) Authors Here
Learn More About My ITIL Version 3 Refresh Perspectives Here
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