« ITIL Version 3 - Author Profiles | Main | IT Service Today - Enhancements »

Comments

JohnWorthington

Couldn't agree more. Considering ITSM should be a never ending journey, being deliberate at the beginning is a basic step. Many customers do not do formal stakeholder analysis, SWOT analysis, and even service targeting; preferring to jump right into 'process improvement' activities. This often results in tool-driven implementations and/or re-starting the initiative somewhere down the road.

In addition, fundamental to quality is ongoing analysis and feedback so these activities should be re-visited as a normal part of the quality program.

The comments to this entry are closed.

Connect on Facebook

ITIL Training Latest

    follow me on Twitter

    Social Bookmarks

    • Social Bookmarks
      Click To Bookmark
      Add to: Del.icio.us Add to: StumbleUpon Add to: Furl Add to: Google Add to: Technorati Information

    Learn About ITIL

    My Photo

    About ITIL

    Latest...