Once you reach the ripe old age of 35 (plus!) you tend to think of things in "Top 3" or "Top 10" or 'worst case' or 'best possible outcome'. You know the conversations you have with your friends, "What are your top 10 favourite all-time albums?", type of conversation.
Over the last fifteen years I 've collected what now amounts to probably the Top 100 IT Managers mistakes.
Obviously over time I've re-shaped them - chopped and changed a couple of annoying one's - especially once I have read a fascinating article by Joey Smith (of www.ITOctane.com fame).
Now, inspired by Joey's Top 10 headings I have finally got to releasing my own 13 page white paper on what exactly these mistakes are, what you can do about them and some further reading resources.
It's got the www.DrITiL.com branding because it was supposed to go out to the ITIL community and all the ITSM people last October - but with the ITSM conference and everything - I had to postpone it's delivery.
Anyway, please take a look and post a comment if you love it or hate it.
If you're just "in between" - don't bother your good self. We only want fringe and marginal to get the IT Service Fire raging on this Blog!
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