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Robin

Larry,

Thanks for stopping by and commenting.

ITIL V3 promises to add plenty in this area with the forthcoming, "Service Introduction" core text. So we'll see.

In the meantime very little has been written on this point.

Microsoft's Operating Framework (MOF) is about the only real decent alternative for now. Why not pay them a visit?

I will take a look over the coming days for anything else.

Regards,
Robin.

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