ITIL Blog - Featuring ITIL Training and Online ITIL Resources

ITIL Maturity Benchmark Study - Committment, Barriers and Focus Required for Effective ITIL Adoption.

In Q1 2006 Evergreen conducted an ITIL Maturity Benchmark Study at the 10th International IT Service Management Conference, hosted by Pink Elephant. One hundred twenty seven (127) IT managers, directors and executives from 108 companies, organizations and institutions participated in the survey, designed to:-

• Gauge the degree of commitment to enterprise ITIL.based on timing, funding and key business drivers.

• Analyze the barriers to effective ITIL adoption—the business challenges that hamper efforts to advance toward enterprise process execution.

• Assess current operational maturity levels—considering the nature of focus on ITIL, maturity of processes, breadth of vision and technology directions.

• Focus areas for 2006—primary ITIL directions for the year ahead.

A very broad range of industries were represented, with the highest participation from individuals in the Manufacturing (15 percent), Financial Services (14.2 percent) and Services (14.2 percent) sectors.

Key Findings: -

• 54 percent of respondents have budgeted and approved ITIL projects within the next six months.

• An unprecedented 77 percent of respondents point to Service Quality as the top business driver of their ITIL efforts, with IT/Business Alignment a very strong second at 58 percent.

• 72 percent of respondents claim the biggest barrier to ITIL adoption in their business is organizational resistance. At a very distant second, 34 percent are not sure where to start.

• Effective planning was surprisingly low, with only 32 percent having a published ITIL strategy.

• ITIL is quickly becoming visible at the enterprise IT level with 36 percent of respondents working on re-engineering enterprise IT service delivery and 29 percent planning to leverage all ITIL discipline areas.

• HP/Peregrine and BMC/Remedy are the leading choices for ITIL technology platforms, accounting for 60 percent of the market.

• Most ITIL programs exist in a potentially dangerous vacuum. While 95 percent selected ITIL as a framework they are using to improve IT operations, less than 20 percent showed awareness of the Control Objectives for Information and Related Technologies (CobiT®) or the Capability Maturity Model® (CMMi).

This excellent eight paper provides an analysis of the overall market trends shaping the future direction of ITIL based on survey data and our experience consulting in large, complex organizations.

Further Resources: -

Download the FULL paper HERE. (2 minute registration required).

Click ITIL SURVEYS in Categories for other ITIL based survey results.

Measuring and Optimizing The Cost of ITIL: Survey Results - Part 2.

I followed through on the recent Survey that Managed Objects has commissioned and contacted their PR people. I have received additional information which is important to share:-

Service-Based Costing Models Rise to Top of IT's Priority List

59% of organizations want to measure IT costs by service, nearly half say their current inability to do so is a top barrier to optimizing IT costs

Senior corporate executives and IT leaders want better methods for measuring IT costs based on service (i.e., online trading or payroll), rather than based on technology components. In response to a survey of more than 230 U.S. senior corporate executives and IT managers released today by Managed Objects, the Business Service Management Company, both groups most often identified the ability to create service-oriented IT costing models (59%) as a key feature in an ideal solution for optimizing IT application costs.

Further, respondents most often identified a current inability to achieve this as their top barrier to accurate measurement (49%).

"Executives and IT managers alike are arming themselves with a better understanding of what technologies power the key services within their enterprises, and which services most effectively reduce costs or drive revenue.," said Managed Objects' CEO Siki Giunta. "Once they've reached that point, the ability to put dollar figures next to each service emerges as the final piece of the puzzle - it's almost the Holy Grail for running IT as a service to the business," she added.

While IT managers and corporate leaders agree on the need for service-oriented costing models, their opinions and priorities differ slightly on the best ways to reduce costs. Among IT managers in organizations who said they believed they would spend "too much" on technology in 2006, 57% are planning on implementing best practice models such as ITIL with the goal of cost control.

In addition, 46% plan to build a configuration management database (CMDB) to better understand IT cost and asset information. IT managers also identified reduction of downtime as the most important goal of in terms of impact on their companies' bottom line.

By contrast, business leaders saw reduction of manpower requirements as most important, and initiatives usually associated with lowering man-hours also ranked among their top priorities.

50% of executive respondents chose automation as a key requirement for an ideal IT cost measurement solution, and 79% of executives who thought their IT organizations would overspend in 2006 said reallocation of headcount would be a top remedy.

"Costing by IT service is all part of a larger industry effort to approach IT in a more business-oriented manner through more disciplined processes. It's the natural follow-on to what we've seen companies already put in place in terms of ITIL implementations and other similar initiatives," Giunta added.

The findings released today preview additional results from an extensive survey commissioned by Managed Objects, "Measuring and Optimizing the Cost of IT: A Progress Report," which will be released in April. Members of the media interested in prioritized access to more comprehensive results that extend to best practices and adoption numbers are encouraged to contact Steve Capoccia at +1 617 454 1103 or at stevec@lewispr.com.

About Managed Objects
Managed Objects is the Business Service Management Company. Business Service Management (BSM) aligns IT with the business by integrating network, system, application, end user, and business metric information into real-time business service dashboards. Through Managed Objects' BSM platform, companies effectively monitor, manage, and report on the services IT delivers to the business - services like online trading and e-commerce. Consistently acknowledged by the analyst community as best in class, Managed Objects has more BSM implementations in place than any other company. That is why AIB, Auchan, CSC, Credit Suisse, DISA, Fidelity Investments, JPMorganChase, NIH, Progress Energy, Reuters, TIAA-CREF and other global organizations rely on Managed Objects' BSM technology.

For more information, visit www.managedobjects.com.

To view Part 1 of this article: Click on ITIL Surveys in Categories.

Measuring and Optimizing the Cost of IT: ITIL Helps to Control Costs

According to results from a survey of over 230 US corporate executives and IT managers released yesterday by Managed Objects, the Business Service Management Company, top corporate executives believe their company is spending too little in 2006 on technology.

The findings preview results from an extensive survey commissioned by Managed Objects, “Measuring and Optimizing the Cost of IT: A Progress Report,” which will be released soon.

Key survey results showed: -

- 57% of those senior executive respondents (C-suite) said they are planning implementation of best practice models such as ITIL among their top actions to better control costs

- 59% of organizations want to measure IT costs by service, nearly half say their current inability to do so is a top barrier to optimizing IT costs

- 46 % of respondents said their organization is spending “too little on IT in 2006,” as compared to 10 percent saying too much was being spent, and 44 percent stating spend was “about right.”

- 53 % of IT directors and technology managers feel that IT cost controls are insufficient and need improvement

- Senior executives may not be as frugal when it comes to IT as their reputations suggest and that they see the value of technology as a means of propelling their business forward

- Senior executives agreed that best practice implementation was the top priority; they were nearly twice as likely as IT managers to look toward reductions and reallocations in headcount as a primary cost control measure.

- IT managers believed that reducing the cost of IT downtime was the most important factor to their organizations’ bottom line

- Senior business executives pointed toward reductions in manpower cost as having the most impact

Press Release: -

http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20060410005582&newsLang=en

Further Reading: - Recent ITIL Related Survey Results