ITIL Blog - Featuring ITIL Training and Online ITIL Resources

New Blog Of Note: "Fear And Loathing On The Road To ITSM Excellence"

Here at the IT Service Blog, I really enjoy looking out for new and insightful ITIL and ITSM Blogs.

John Worthington has just started a new Blog that looks at ITSM from a rather unique angle. John's sub-titled his new Blog as follows:

Observations, musings and late night rants on the Autobahn to Best Practice

The Blog is intended to foster discussion about the realities and frustrations of implementing Best Practices.

Why not click across and add your own thoughts?

http://johnsitil.bravejournal.com/

Gobiernotic - A Spanish Notable Blog

I've just added a hint of Spanish to the Notable Bloglist here on IT Service Blog. Maybe it's after my recent visit to Spain - but it's good to get a global perpective about what's on everyones mind with regards to ITIL, CoBIT, ISO20000 and the like.

Antonio Valley, from Barcelona, Spain, has created an insightful Blog which often looks at things from a new perspective.

Unless you are fluent in Spanish, which a lot of the world is, us English speakers can use Babel Fish over on the right hand side bar to assist. The translation is a bit 'hit and miss' but it adds to the fun.

Antonio describes his Blog as:-

"ITIL, CobIT, CMM, ISO20000... so many abbreviations, so many standards, as much grouped knowledge... It is difficult to move and to stay in this surroundings, and doubts and tens of ideas always arise thousand from on the matter. This it is a space where to mainly think, to comment and to doubt this." [Babel Fish Translation].

Three New Notable ITIL Blogs Added Today

We ITIL Bloggers must stick together to expand and support the ever growing worldwide IT Service Management community.

Today, I've added three new excellent Blogs to the "Notable Blog" roll on the IT Service Blog.

Each offers something very different and an alternative perspective on aspects of ITIL.

Let me give you the lowdown:-

1. An ITIL Project in the Real World

- Written by a French IT Process Improvement Manager

- Posts regularly enough as he leads his organization towards ITIL implementation, starting with Incident Management

- Typical post includes...

We started with something quite basic: reviewing the support groups in our Incident Management tool. Going to each group one by one, asking them what they really support, simplify naming, add descriptions to groups, making sure that important services have their dedicated group, and shaving off some of the unused groups. That should help us in 2 ways: first, it will be easier for 1st level support to escalate to the appropriate group or analysts, second it will provide more targeted queues to the 2nd level support groups. The list details are 90% complete. We'll get the last 10% by Tuesday next week latest. Then a little bit of advertising, a few code adjustments, and we'll be ready for deployment.

2. James Governor's MONKCHIPS Blog

- Written by James himself and not afraid to tackle the more controversial aspects of ITIL from time to time.

- Also Blogs on other interesting Industry topics

- Typical style,

This is the blog of James Governor, one of the founders of RedMonk, a small but well-formed industry analyst firm. I tend to focus on industry stuff, but not exclusively so. Expect middleware and tech ecosystem and compliance, lots of IBM and Microsoft, but also things from the culture that interest me. Opinions expressed in this space are my own, so don't blame Stephen. But it would be wrong to say this blog in no way represents the opinions of RedMonk.

3. Barry Campbell's Knowledge Work Blog

- Written by Barry, Knowledge Work cites it's origins from Peter Drucker's term 'Knowledge Worker', and...

A knowledge worker (a term coined by Peter Drucker in 1959) is one who works primarily with information or one who develops and uses knowledge in the workplace.This blog is all about tools and techniques for “knowledge work,” with a special focus on better communication in the workplace: thinking about products, policies and practices, documenting them in various ways, and developing instructional material around them.I hope this information will be especially useful for technical writers and editors, instructional designers, trainers, performance improvement specialists, and business analysts… or for anyone who finds themselves doing one or more of these things as part of their job.

- Another excellent Blog who's strapline is: "When you communicate better, work’s more fun (and productive)"

All Blogs are regularly visited by the IT Service Blog - so why not take a click through to learn more for yourself?