Posts categorized "Free ITIL Resources"

Double Your Income Doing What You Love

New! Exclusive Book Tour for Inner Circle Members.

Goal planning and the achievement of goals has been written about by thousands of authors over the last few years - but never has 'achievement' been more important than in today's economic and business climate.

1_blue1_1_2 As markets continue to mature and global competition grows more fierce the need for every individual to contribute, and be able to measure their contribution, is critical.

2_blue1_1 One of my favourite ITIL books (if pushed) remains the now fairly rare volume called, "Planning To Implement Service Management".

You may remember this was the ITIL V2 green book. Inside we were introduced to a core theme of ITIL which was carried forwards into ITIL V3 (and the ITIL Foundation Training) which was:

  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get where we want to be?
  • How do we check our milestones have been reached?
  • How do we keep the momentum going?

This core theme is central to the whole ITIL V3 Continual Service Improvement book.

This 6 step model for CSI has been taught, learnt and instilled in many of us over the last 10 years in our ITIL Training.

3_blue1_1 The problem is that, however useful we find this model, the core ITIL texts do not have the bandwidth or appetite to take a deeper dive and examine how we, as human beings with aspirations, strenghts, talents and limited resources at our disposal can best leverage and adapt underpinning elements of the model for our own personal use.

That's a bit of a long way of saying - how can "I" personally leverage this model, from my own perspective and role in my organization to do the right things, at the right time in an efficient and effective way.

4_blue1_1 Well, as part of my IT Service Coaching and Mentoring work with several clients, I regularly research and present new tools, techniques and methods to help individuals overcome such challenges.

One great resource I found (pretty much by accident, see the PDF below for how I came across it!) provides a much more humanistic and personal approach to visioning, goal setting, planning and the achievement of goals.

Double_your_income_2

This is a recent book called, "Double Your Income Doing What You Love", by Raymond Aaron. Don't let the title put you off - it's really not about some goofy 'get rich quick' schemes or selling you 'snake oil'.

Although, it's not really something that sounds like it should be associated with either a professional environment or IT Service Management, trust me on this, there are many useful and easily adaptable tools in here that will help.

Rather than me taking up too much space here - why not download the free 10 page PDF report that I've put together.

In the right frame of mind, you will discover more about you, your talents, what you 'love' doing (and what you don't) and how to get to where you need to be - from a personal perspective.

5_blue1_1 I've produced a free 10 page report that covers the key take-aways, the tools, the techniques and a summary of each chapter.

Itil_pdf_2 Download double_your_income.pdf


I've also provided a Mind map summary in .mmap (Mindjet MindManager) format for anyone who prefers 'bubbling'.

Itil_mindmap Download double_your_income.mmap


6_blue1_1 I would be really interested to learn what you think about this book, its tools and techniques and whether you have any further recommendations for this important topic... why not click 'comments' (below) and have your say?

How To Eliminate Problems Before They Impact Your Business

Free 67 Page Ebook - Ready To Download!

The S7VEN Sources of Problems

Thes7vensour_cover1
Eliminating problems before they impact your business not only makes good service sense but it also allows scarce resources to focus on other, more value adding, activities.

The whole emphasis of my ebook is to provide you with real world, proven, practical tips and techniques that can be adapted for you use within your own organization.


Written in an easily accessible style this pragmatic ebook reveals:

- How to quickly use the S7VEN Sources model to eliminate problems in your Service Operation

- Four essential ways to manage 'known errors'

- How to remove 'single points of failure' or SPOFs

- The secrets of a 'problem free' Service Transition

- How to create implementation plans that really work

- How to maximise Vendor results month after month

- How to eradicate 'blame culture'

It's taken me many months to consolidate these good practices into one easily accessible ebook - so I hope you enjoy it.

Most of all - I would like you to adopt the most suitable ideas and put them to good use.

Why not find out what the S7VEN Sources model can do for you in 2008!

Download your free copy now...

Gohome
Download the_s7ven_sources_of_problems.pdf


I'd really like to hear what you think about this ebook: what did you like, what's the best idea that you are going to adopt, perhaps you have better ideas - afterall no-one has got the monopoly on great ideas!

Why not click the comments link below and share your thoughts...

Free ITIL Based Process Maps - Plan Your Implementation Journey

I've been impressed with how CA have recently increased their presence in the ITIL and IT Service Management space.

In particularly they have come up with new ingenious 'fold out' process maps that depict both Service Support and Service Delivery Processes.

But it gets better - the fold out process maps are also cleverly laid out like an Underground or Metro Station map. This not only helps us understand the steps for each process in their logical sequence - but how other process are inter-related and when by carefully positioning where these paths cross.

Take a look at these scanned in images to give you a clue what I mean.

Ca_service_delivery_4 


















Ca_service_support_1























You can click on each image to enlarge - but please note that they are only scanned at relatively low-res to give you an idea - the printed version is on high gloss card and is much better!

You can obtain your own free fold our Process Maps from CA by visiting this link.

Once there - look to the lower left hand side of the page for more details.

ITIL Version Three Mindmap

I have produced this rather useful ITIL Version Three / Refresh Mindmap for anyone who needs to quickly learn what's included in which tranche for the ITIL refresh project.

Itil_refresh_mindmap_overall A Mindmap really lends itself to this type of information because it makes it faster to absorb, whilst retaining the structure and context of the message.

The headings are a reflection of the OGC's official "Scoping and Development" report (part 1) which was recently published (see link below). [Please note - this is my own work and is to be viewed for educational purposes only]. 

What really springs to life, as you click through the linkages on the map, is how well structured the new lifecycle approach is - and - how well thought through the integration between the new five core texts is going to be.

Hopefully, this will see the end of any version 2 'navigation' challenges.

Itil_refresh_detail_shot

The Mindmap refers to the core new texts as well as the complimentary value-add material.

You can really get a feel for what's going to be included in: Service Strategies, Service Design, Service Transition, Service Operations and Continual Service Improvement.





*How To Download and View the Mindmap*


1.
To view the Mindmap you will first need to download Mindjet Mindmanager's FREE Viewier. *It's a large file*

Please visit this link to download the viewer:-

http://www.mindjet.com/us/download/mindmanager_viewers/index.php?s=2

(or visit mindjet.com and click 'downloads')


2.
Next you can download the actual Mindmap here:-

Download ITIL_Refresh_Version3_mindmap.mmap



Further Resources:-

OGC Scoping and Development Report.


ISO/IEC 20000 - Free Audio Download and 40 page eBook.

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