Real-World ITIL Configuration Management - From Start To Finish
I recently interviewed Larry Klosterboer, the author of “Implementing ITIL Configuration Management”, for over an hour on best practices in implementing ITIL Configuration Management.
Larry’s got several large scale, complex CMDB implementations under his belt and he’s not afraid to share with you what really works, his 5 step framework, tons of techniques - as well as what definitely does not work.
Now, that’s my kind of interview!
We can often learn more from past mistakes than we can from just ‘what works’.
But what I really enjoyed about the Podcast is the extent Larry’s gone to lay-out for you, step-by-step, the key stages of planning, designing, building, implementing and enhancing Configuration Management.
If you are just starting out – or someway along your CMDB journey – listen to this practical, start-to-finish guide to help you establish a clear roadmap for success, customize standard processes to your needs and avoid the pitfalls and challenges that might just stand in your way.
You’ll learn practical tips on how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage.
Throughout, Larry highlights his approach with lots of real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.
The Podcast is split into two 30 minute segments, covering: -
- Assessing your current CM maturity and setting goals for improvement
- Gathering Requirements to align ITIL with organizational needs
- Describing the schema of your CMDB
- Identifying, capturing, and organizing configuration data
- Choosing the best tools for your requirements
- Integrating data and processes to create a unified logical CMDB
- Implementing pilot projects to demonstrate the value of CM
- Moving from a pilot to wide-scale enterprise deployment
- Defining roles for deployment and ongoing staffing
- Leveraging configuration management information
- Measuring and improving CMDB data accuracy
I also twisted Larry’s arm to 'spill the beans' and take a deeper dive into Requirements Management and running CMDB pilot projects. These two sections alone are well worth a listen.
You rarely find anyone talking so openly about these two topics.
Listen to the Podcast
Comments