I’ve just discovered a great report from Gartner whilst researching the search term “ITIL Implementation” on Google.
The 17 page “ITIL Implementation best practice” white paper answers these three questions: -
1. What converging global trends are encouraging IS organizations to adopt ITIL?
2. What best practices can accelerate ITIL implementation and help to successfully deliver benefits?
3. What lessons can we apply to ITIL from similar process disciplines such as the software Capability Maturity Model, Six Sigma and lean manufacturing?
The contents and structure are very well produced and includes: -
- The IS Credibility Curve
- Service Delivery Operating Models
- Which Process Improvement Model? (ITIL, MOF, CoBIT)
- Why ITIL?
- Service Management Certification
- Process and Structure
- Process Improvement and Culture Change
- Achieving Cultural Change
- Sourcing Best Practice To Maximise Service Value
- Technologies for IT Service Management and Process Automation
- Where Does IT Service Management Save You Money?
- ITIL Implementation Costs (Case Study)
- Recommendations
Read the White Paper Here – I recommend it to you.
Access Gartner's Site Here.
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