ITIL - The Project Managers Perspective

With the forthcoming V3 of ITIL only about a year away (which promises to feature Service Introduction) I got to thinking about the Project Manager's viewpoint on ITIL.

Afterall, all projects end up in Service Operations. It's the final destination. It's the place where all the benefits are realized - right? (Gulp).

Right now ITIL doesn't really do much for Project Managers, from a traditional viewpoint, in terms of assuring the smooth transfer of projects into Service. Sure, there's release management and change management to help the overall transformation effort - importantly minimizing impacts to production - but what else?!

On my Web travels, I cam across this very interesting Blog, The Project Managers PodCast, innovatively hosted by Cornelius Fichtner.

Despite trying to place his roaming accent (and ending up in South Wales) my heart goes out to him for producing such an excellent end result.

Click through and have a listen. Burn to it CD if you have too. There's also an excellent PDF handout that accompanies the Podcast.

Good news for Service Managers - it looks like we can start adding, "Project Implementation/Transition Success", to the long list of benefits our efforts help realize.

Comments

[Robin]

Larry,

Thanks for stopping by and commenting.

ITIL V3 promises to add plenty in this area with the forthcoming, "Service Introduction" core text. So we'll see.

In the meantime very little has been written on this point.

Microsoft's Operating Framework (MOF) is about the only real decent alternative for now. Why not pay them a visit?

I will take a look over the coming days for anything else.

Regards,
Robin.